SHIPPING & REFUNDS
SIZE AND FITTING
The POUND pendulums are all designed on gold/brass or base metal silver and extend to 28." They are all adjustable! All other POUND jewelry necklaces vary in size and metals and will be listed in the section next to the photos of the necklace you have chosen to view. Most of our pieces are adjustable, however some of the chain we use does not have links large enough to be adjusted. If this is the case, the exact measurement will still be listed and if for some reason it does not fit or feel right on you, you have 7 business days to contact us and return your necklace in exchange for another piece, for credit or for full return.
All jewelry pieces will be shipped out within 2-3 weeks of delivery and will incur the current priority or first class mail USPS shipping fee within the US.
RETURN & EXCHANGE POLICY
All items are quality checked but very occasionally there may be a fault we didn't find.
Please note that wear and tear in the course of normal use is not considered a manufacturing fault. Jewelry and crystal items are delicate and should be handled carefully. Crystal stones breaking from mishandling is not considered a manufacturing fault. All pieces come with care instruction information that should be adhered to. Please see Care Instructions on the website for further information on this.
If you find your pieces has a manufacturing fault POUND will gladly repair, exchange or refund the original piece in accordance with the following process:
The product must have been purchased within 6 months of notification.
You must notify POUND by email firstname.lastname@example.org with a photograph of the item with a description of the fault or a "proof of purchase," either the email confirmation from POUND or bank statement.
POUND will respond within one business day with a Return ID number and confirmation of the address to post your item.
Items must be sent via a trackable method, and sent in a padded envelope.
POUND cannot be held responsible for goods that may be lost or damaged during return shipping so please ensure all items being returned must be securely packaged with protective wrapping and clearly addressed. Any items not thoroughly packaged to avoid damage during transit will not be accepted, so please take care when posting
The item will be assessed upon return for fault. POUND will then repair, replace, refund or in circumstances offer an exchange if the item cannot be repaired or replaced. Replacements are only possible if the item is available. If an exchange is offered and the price of the item differs from the original amount then POUND will refund the difference or request payment prior to sending the new item. Please allow up to 14 days from the day you return the item for your account to be credited.
Repairs to damaged goods are assessed by case and may incur a fee if repair is possible.
Exchange for Size
For full prices items you may exchange for a different size within 10 days from date of purchase. Customers will be responsible for all shipping & re-shipping charges for exchanges. Note: Exchanges are only possible if the item is available. Exchanges are not possible for sale items, please choose carefully.
Variance in Crystals
Crystals naturally vary in color and size. Your piece will bear individual characteristics and although equally as beautiful and unique, will vary slightly from the photograph. We are regrettably not able to exchange for a different piece based on the characteristics of crystals. If you are concerned about this variance, please contact your closest stockist to choose for yourself in store.
CARING FOR POUND JEWELRY
All POUND Jewelry pieces are made with various stones, crystals and other fragile materials. They MUST be handled with love and care. If a stone or crystal or other breakable material within your necklace is dropped or banged against a hard or even semi-hard surface, the item may crack or break. If this occurs and we are able to replace the broken component, we will absolutely do our best with a fee based on the replacement needed.
If you accidentally crack or break your crystal/stone, we can replace to the best of our ability for a $35 fee if you send us the original piece! If a chain or clasp breaks, we are happy to replace free of charge if you would be so kind to send back to us.
Due to the fact that the stones we work with are most always NATURAL and from the Earth, many things can happen because they are not man-made to necessarily weather all kinds of stress. They also hold their own energies and can take "hits" for us in that they absorb energy for us in many instances. Sadly we can not replace the actual stone or crystal without a fee. Though we wish we could!!!
It is also important for many of our pieces to stay out of salt water. General daily wear-and-tear is bound to occur over time. But it is best to keep your POUND piece safe from corrosion/rusting that may take place if your piece contains brass metal as many of our pieces do.
When traveling with POUND Jewelry, please place your piece in a small box or soft padded area of your travel case so as not to have it accidentally thrashed by possible hard items in your bag.